Privacy Policy

Overview

Citr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and browser extension.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Brand/company information you provide

Browser Extension Data

When you use our Chrome extension, we collect:

• ChatGPT session cookies: We sync your login session (cookies) to enable automated snapshots. We never access or store your ChatGPT password.
• Session metadata: When the session was created and last used.

Snapshot Data

When we run snapshots, we collect:

• ChatGPT responses to your topic questions
• Sources that ChatGPT researched (the "research pool")
• Citations included in responses

How We Use Your Information

We use the information we collect to:

• Provide our AI visibility tracking service
• Run automated snapshots on your behalf
• Generate analytics and insights about your brand visibility
• Send you product updates and notifications (you can opt out)
• Improve our service and develop new features

Data Security

We implement appropriate security measures to protect your data:

• Session data is encrypted in transit and at rest
• We use secure, industry-standard hosting infrastructure
• Access to user data is restricted to authorized personnel only
• We regularly review and update our security practices

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third parties who help us operate our service (hosting, analytics)
• Legal requirements: When required by law or to protect our rights

Data Retention

We retain your data for as long as your account is active. When you delete your account:

• Your personal information is deleted within 30 days
• ChatGPT session data is deleted immediately
• Aggregated, anonymized data may be retained for analytics

Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a standard format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@citr.app

Cookies

Our website uses cookies to:

• Keep you signed in
• Remember your preferences
• Analyze site usage (via privacy-friendly analytics)

You can control cookies through your browser settings.

Chrome Extension Permissions

Our Chrome extension requires the following permissions:

• cookies: To sync your ChatGPT login session
• storage: To store your connection status locally
• host_permissions (chatgpt.com, openai.com): To read session cookies from ChatGPT
• host_permissions (citr.app): To send session data to your Citr account

We only access data necessary to provide the service. We never read your ChatGPT conversations, history, or personal information beyond session authentication.

Children's Privacy

Citr is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@citr.app
• General: hello@citr.app