Security & Trust
We take security seriously. Here's exactly how we protect your brand data and maintain your trust.
Built from the ground up with security best practices.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your brand data never leaves our secure infrastructure unprotected.
Hosted on enterprise-grade cloud infrastructure with automatic backups, redundancy, and 99.9% uptime SLA.
We only collect the data necessary to provide our service. No tracking pixels, no selling data to third parties.
GDPR compliant with data processing agreements available. SOC 2 Type II certification in progress.
We're committed to meeting the highest standards of data protection.
Full compliance with EU data protection regulations
California Consumer Privacy Act compliance
Certification in progress, expected Q2 2025
On roadmap for healthcare customers
Answers to common questions about how we handle your data.
We collect brand mentions, citation data, and competitor visibility metrics from ChatGPT responses. We do not collect personal information about ChatGPT users.
Snapshot data is retained for the duration of your subscription plus 30 days. You can request data deletion at any time.
All data is stored in secure, SOC 2 compliant data centers in the United States with encryption at rest.
Never. Your data is yours. We do not sell, share, or use your data for any purpose other than providing you with Citr's services.